winjili Privacy Policy

1. Introduction and Scope

winjili ("winjili", "we", "us", or "our") is committed to protecting the privacy and personal data of all users who access or use the winjili online casino platform, including the website at winjili.app and all associated services (collectively, the "Service"). This Privacy Policy ("Policy") describes how winjili collects, uses, stores, discloses, and otherwise processes personal information about you when you use our Service, register for an account, make deposits or withdrawals, participate in games, or otherwise interact with us.

This Policy applies to all users of the winjili Service, including registered account holders and visitors who browse the platform without registering. By accessing or using the Service, you acknowledge that you have read and understood this Policy and consent to the collection and use of your information as described herein. If you do not agree with this Policy, please discontinue use of the Service immediately.

This Policy should be read together with our Terms and Conditions, which govern your use of the Service. Capitalized terms not defined in this Policy have the meanings given to them in the Terms and Conditions.

2. Information We Collect

2.1 Information You Provide Directly

When you register for a winjili account or use our Service, we collect information that you voluntarily provide to us, including:

• Identity Information: Full legal name, date of birth, nationality, and government-issued identification details (such as a Philippine National ID, passport, or driver's license number) required for age and identity verification.
• Contact Information: Email address, mobile phone number, and residential address (including city, province, and postal code within the Philippines).
• Account Credentials: Username and encrypted password.
• Financial Information: Payment method details including GCash account numbers, PayMaya account details, bank account information (BDO, BPI, Metrobank, and other Philippine banks), and transaction history. Note that full payment card numbers are not stored by winjili directly.
• Communications: Any messages, feedback, support requests, or other communications you send to us.
• Responsible Gaming Information: Self-exclusion requests, deposit limits, and other responsible gaming preferences you set on your account.

2.2 Information Collected Automatically

When you access or use the Service, we automatically collect certain technical and usage information, including:

• Device Information: IP address, device type, operating system, browser type and version, device identifiers, and mobile network information.
• Usage Data: Pages visited, features used, games played, betting history, session duration, click patterns, and other interactions with the Service.
• Location Data: General geographic location derived from your IP address. We do not collect precise GPS location data unless you explicitly grant permission.
• Log Data: Server logs recording your access to and use of the Service, including timestamps, error reports, and performance data.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, pixels, and similar tracking technologies as described in Section 6 of this Policy.

2.3 Information from Third Parties

We may receive information about you from third parties in certain circumstances, including:

• Identity verification and Know Your Customer (KYC) service providers who help us confirm your identity and age.
• Payment processors and financial institutions that facilitate your deposits and withdrawals.
• Fraud prevention and anti-money laundering (AML) service providers.
• Analytics providers who help us understand how users interact with the Service.

3. How We Use Your Information

winjili uses the personal information we collect for the following purposes:

• Account Management: To create, maintain, and manage your winjili account, verify your identity and age, and provide you with access to the Service.
• Service Delivery: To process your bets, deposits, and withdrawals, provide customer support, and deliver the features and functionality of the Service.
• Legal Compliance: To comply with applicable laws and regulations, including anti-money laundering (AML) requirements, Know Your Customer (KYC) obligations, and responsible gaming regulations.
• Security and Fraud Prevention: To detect, investigate, and prevent fraudulent transactions, cheating, money laundering, and other illegal or unauthorized activities.
• Communications: To send you transactional communications such as account confirmations, deposit and withdrawal notifications, and security alerts. With your consent, we may also send you promotional communications about winjili offers and updates.
• Personalization: To personalize your experience on the Service, including recommending games and promotions that may be of interest to you based on your activity.
• Analytics and Improvement: To analyze usage patterns, monitor performance, conduct research, and improve the Service.
• Responsible Gaming: To monitor your gaming activity and enforce responsible gaming tools such as deposit limits and self-exclusion, and to identify signs of problem gambling behavior.
• Legal Claims: To establish, exercise, or defend legal claims and to protect the rights, property, and safety of winjili, our users, and others.

4. Legal Basis for Processing

winjili processes your personal information on the following legal bases:

• Contractual Necessity: Processing necessary to perform our contract with you, including providing the Service, processing transactions, and managing your account.
• Legal Obligation: Processing necessary to comply with applicable laws and regulations, including AML, KYC, and responsible gaming requirements.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as fraud prevention, security, analytics, and improving the Service, where these interests are not overridden by your rights.
• Consent: Processing based on your explicit consent, such as sending you marketing communications. You may withdraw your consent at any time.

5. Disclosure of Your Information

winjili does not sell your personal information to third parties. We may share your information with the following categories of recipients in the circumstances described:

5.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the Service, including payment processors (such as GCash, PayMaya, and banking partners), identity verification providers, cloud hosting providers, customer support platforms, analytics providers, and fraud prevention services. These providers are contractually obligated to use your information only as directed by winjili and in accordance with this Policy.

5.2 Legal and Regulatory Authorities

We may disclose your information to government authorities, law enforcement agencies, regulatory bodies, or other third parties when required by applicable law, court order, or legal process, or when we believe disclosure is necessary to protect the rights, property, or safety of winjili, our users, or others.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, sale of assets, or similar corporate transaction, your information may be transferred to the acquiring entity as part of that transaction. We will notify you of any such transfer and any choices you may have regarding your information.

5.4 With Your Consent

We may share your information with third parties when you have given us your explicit consent to do so.

6. Cookies and Tracking Technologies

winjili uses cookies and similar tracking technologies to enhance your experience on the Service, analyze usage patterns, and deliver relevant content. Cookies are small text files stored on your device when you visit our platform.

6.1 Types of Cookies We Use

• Essential Cookies: Strictly necessary for the Service to function, including session management, authentication, and security. These cannot be disabled.
• Functional Cookies: Remember your preferences and settings, such as language selection and display options, to provide a more personalized experience.
• Analytics Cookies: Help us understand how users interact with the Service by collecting aggregated, anonymized usage data. This allows us to improve performance and content.
• Marketing Cookies: Used to deliver relevant promotional content and measure the effectiveness of our marketing campaigns. These are only set with your consent.

6.2 Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to refuse or delete cookies. However, disabling essential cookies may affect the functionality of the Service and your ability to access certain features. Please note that our Service does not currently respond to "Do Not Track" signals from browsers.

7. Data Retention

winjili retains your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide the Service, comply with legal obligations, resolve disputes, and enforce our agreements. Specifically:

• Account Data: Retained for the duration of your account and for a period of at least five (5) years after account closure, as required by applicable AML and regulatory requirements.
• Transaction Records: Financial transaction records are retained for a minimum of five (5) years in accordance with Philippine financial regulations.
• Communications: Customer support communications are retained for up to three (3) years.
• Marketing Data: Retained until you withdraw your consent or opt out of marketing communications.
• Technical Logs: Server and access logs are typically retained for up to twelve (12) months.

When your personal information is no longer required, we will securely delete or anonymize it in accordance with our data retention procedures.

8. Security of Your Information

winjili takes the security of your personal information seriously and implements a range of technical and organizational measures to protect it against unauthorized access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Encryption of sensitive data stored in our databases
• Strict access controls limiting employee access to personal data on a need-to-know basis
• Regular security assessments, penetration testing, and vulnerability scanning
• Multi-factor authentication options for user accounts
• PCI-DSS compliant payment processing for all financial transactions
• Employee training on data protection and security best practices

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security, and you use the Service at your own risk. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

9. Your Rights and Choices

Subject to applicable law, you have the following rights with respect to your personal information held by winjili:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You have the right to request correction of any inaccurate or incomplete personal information we hold about you.
• Right to Erasure: You have the right to request deletion of your personal information in certain circumstances, such as when it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to Data Portability: You have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller where technically feasible.
• Right to Object: You have the right to object to the processing of your personal information based on our legitimate interests.
• Right to Withdraw Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.
• Right to Opt Out of Marketing: You may opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in any marketing email or by contacting us directly.

To exercise any of these rights, please contact us using the details provided in Section 14 of this Policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law. We may need to verify your identity before processing your request.

10. Children's Privacy

The winjili Service is strictly intended for adults aged twenty-one (21) years and older. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete that information and close the associated account. If you believe that a minor has provided us with personal information, please contact us immediately at the details provided in Section 14.

11. International Data Transfers

winjili operates primarily within the Philippines and processes most personal data within the country. In some cases, your personal information may be transferred to and processed in countries other than the Philippines, for example when we use cloud service providers or other third-party services with infrastructure located abroad. When we transfer personal data internationally, we ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws, including the use of standard contractual clauses or other legally recognized transfer mechanisms.

12. Third-Party Links and Services

The winjili Service may contain references to third-party services, payment providers, or other platforms. This Privacy Policy applies solely to information collected by winjili through the Service. We are not responsible for the privacy practices of any third-party services, and we encourage you to review the privacy policies of any third parties you interact with in connection with your use of the Service.

13. Changes to This Privacy Policy

winjili reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you by posting the updated Policy on the Service with a revised "Last Updated" date, and where appropriate, by sending you a notification via email or through the Service. Your continued use of the Service after the effective date of any changes constitutes your acceptance of the updated Policy. We encourage you to review this Policy periodically to stay informed about how we protect your information.

14. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Privacy Officer at:

Email: [email protected]
General Support: [email protected]

We are committed to resolving any privacy concerns promptly and transparently. By continuing to use the winjili Service, you acknowledge that you have read and understood this Privacy Policy.